Quintero Panetelas

Shipping Policy

HitCigars ships worldwide, however all customers are responsible to get his/her cigars into his/her country since tobacco laws vary from a country to another.

DIRECTLY OFFICIAL IMPORTER
HitCigars is procuring all products directly and only from Official Importer officially and directly shipped to customers (You can write to info@hitcigars.com for all questions).

LOWEST PRICE GUARANTEED
All cigars are stored in a Bonded Warehouse. Our bonded warehouse is duly controlled by Customs and relevant governmental agencies. We are not paying any duties and taxes as we are located in a Bonded Warehouse and thanks to this we can provide you the top quality cigars for an affordable price. 

CIGAR STORAGE AND CONDITIONING
All our cigars are stored in a 1000 m2 Bonded Warehouse which is located at Duty Free Zone. Cigars are protected with air conditioned 16-18C (60-65F) temperature and 65-70% RH humidity, this means standard conditions for your cigars.

UNOPENED BOXES
As HitCigars we are always trying to ship Unopened Boxes of Cuban Cigars because opened boxes always becomes a problem for aficionados. By shipping cigars in unopened boxes, we aim to remove question marks in aficionados’s minds.
Generally Cuban Cigars are shipped in unopened boxes by Cuba to our Official Importer.
In some cases Official Importer might open boxes to check condition of cigars, applying stickers and warranty seals on the boxes. This is a really rare condition which may cause us to ship opened boxes.

NOTE:
If you want us to check your cigars before shipping, please write down a note in the comment box at the checkout page and upon your request, your box will be checked by our experts and shipped to your address.

BOX CODE
Please note that, cuban cigars boxes codes belong to related products photos. Boxes Codes are changed in shipping procedure. We can not know which boxes codes in our stock because all our cigars are Bonded Warehouse.

BARCODE SERIAL NUMBER
We ship all Cuban Cigars with Barcode Serial Number as we provide them from the Official importer.

COMMERCIAL INVOICE
As we are an official company we ship all Cuban Cigars with an Original Invoice and must declare actual product price on the original invoice. Please do not ask for us to declare lower prices on the invoices as this is against the law.

SHIPPING COST
Shipping cost is always excluded from product price.
Shipping cost varies according to the weight of the order.

SHIPPING TIMES
Europe: 3-12 days
North/South America: 5-20 days
Asia/Oceana: 5-20 days
Africa: 5-20 days
Please note, for certain countries, these shipping times may vary.

SHIPPING PROCEDURE
* Checking stocks and forwarding to warehouse for approval (Stock availability changes rapidly) after receiving your order.
* Payments are accepted after warehouse approval.
* Shipping process begins after payment confirmation.
* All shipping procedures are followed legally as our products are located in Bonded Warehouse. Orders are presented to customs with commercial invoice.
* Orders are being prepared following customs approval. Each box is vacuumed one by one separately (only for Cuban Cigars). With this, cigars do not loose humidity and arrive you in top condition. Original Invoice is always included in the parcel of your order.
* After packaging orders are handled to forwarder located in Duty Free Zone with official documents.
* Orders are handled to Post Office located in customs by forwarder after completion of customs procedures.
* After dispatching of the order by Post Office, tracking number is given to the forwarder.
* Forwarder first confirms the tracking number and shares it with HitCigars afterwards.
* Lastly, shipping confirmation email is sent to you by HitCigars which includes the tracking information of your order.

As all these process is followed officially, whole shipping procedure of your order takes 3-7 business days.

SHIPPING DETAILS
Shippings are being completed in 3-7 business days after you receive a confirmation e-mail for your payment. (If we were out of stock at the time of payment for any reason, HitCigars provides you two solutions; waiting for product to arrive in stock or a full refund.)
Please note that:
Cuban Cigars are directly being shipped from Official Importer.
It might take 3-7 business days to ship due to dispatch from bonded warehouse.
Other tobaccos are shipped in 1-3 business days.

SHIPPING TYPES
There are three types of shipping;
1. Registered Mail: Standard International Registered Mail with tracking. It takes around 20-40 days for delivery to destination country.***
2. Priority Parcels Mail: Priority International Parcels Mail with tracking. It takes around 10-25 days for delivery to destination country.***
3. Express Mail Service: Express Mail with tracking. It takes around 5-20 days for delivery to destination country.***
We recommend you to choose Express Mail for your order to arrive you safe and securely.

***PLEASE NOTE THAT;
Shipping period begins on the day order is dispatched.
“Delivery to destination country” states for entry to destination COUNTRY not to the BUYER. Because we cannot have any information about delivery time for local postal service as well as customs procedures.
HitCigars cannot be responsible for long delays at customs. Please reach your customs office for delays caused by customs.
Delivery dates given does not state an exact delivery date. This period depends on destination local postal service workload, customs clearance delays, extreme weather situations, pandemic Covid-19, local postal errors and delayed deliveries.

You will not be able to see the real-time movements of your parcel as these shipments are carried out by national post services (Not like FedEx, DHL and UPS).
For shipments with status “In-Transit” we will be waiting for re-shipment until the status is updated. We cannot accept Refund and Re-Shipment requests for orders with status “In-Transit” before an update. Main reason for tracking status to remain at “In Transit” is, shipment is not being processed by the local customs office.

DELAYS IN DELIVERY
If you have not received your package in 30 days, we will ask you to wait another 10 days for additional delay.
After 40 days of no-show, we are now able to open an investigation (international inquiry) with the Postal Service to find out the status of the shipment.
Please note that no replacements will be shipped before international inquiry solved. In some cases orders can be delivered during investigation.
HitCigars cannot be held responsible for delays caused by human error (incorrect information e.g. address or buyer name, zip code).
If a package cannot be found, we will send a replacement package or refund.
You can find detailed information in RESHIP Section on Terms & Condition page.

Shipping to Australia, Brazil, and all South American countries is much slower due to unreliable local postal services. We ask for patience from customers ordering to these countries.

IMPORTANT NOTE:
As you may know due to Covid-19 pandemic ongoing worldwide, there is huge interest to online shopping compared to before. As a result, processing of orders at destination countries extended and this is resulting delays in deliveries.
We will be processing and dispatching orders on time but,

All delivery periods during Covid-19 pandemic are not subject to regular international delivery times we declared. All shipments are delivered with delays during this period. Tracking status is decided by the Postal Service in the destination country.
HitCigars are not quoting a delivery time during Covid-19 period.

Please note that all orders are under delivery guarantee of HitCigars and shipped by Official Importer.
Kindly please wait for your order to be delivered during these unusual pandemic time.

TRACKING NUMBERS
Tracking numbers can be found in your account and in the shipping confirmation email.
You can also type your tracking number and check your order status from the following links;
https://hitcigars.aftership.com/
https://www.17track.net/

TAXES & DUTIES
All tobacco shipments are declared as "Tobacco". We cannot be held responsible for customs taxes, charges, seizure.
Please be aware that your delivery (tobacco products) may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.
HitCigars is not responsible for paying any taxes or duties involved in the importation of customer’s order into their country.
All customers must be aware of their local customs law.

IMPORTANT NOTE FOR FLAVORED TOBACCO
Flavored cigars and cigarettes have been banned by European Union and some other countries. We do not take responsibility customs risk for your flavored tobaccos orders.
Please obtain necessary information about local rules for flavored tobaccos before placing your order.

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